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Troubleshooting

Symptoms Probable Cause Action
Unable to log in to myBCIT Forgot myBCIT email Visit this search BCIT email link and fill in the three fields of personal information (legal first name, legal last name and birth date) and click the Search button
Forgot password Visit this password link to reset your password
BCIT server under going maintenance Check IT System Status
Unable to pay tuition online Banking issue Pay tuition in person at the Burnaby Campus (Student Information and Enrolment Services at Building SW1 – First Floor)
Unable to apply for U-Pass You may not eligible for U-Pass Part-time students are not eligible for U-Pass. Check if your program is full-time or not here